Creative Ministry Solutions allows returns for most items within 30 days of receipt of shipment. Items must be returned within 15 working days of receipt for a full refund (excluding shipping unless item is defective), or within 30 days for an exchange or in-store credit. All returns require a Return Authorization Number (RA#) and must be pre-approved. Items returned without an RA# will be subject to a 15% fee.
All items must be returned in like-new, saleable condition, and include all parts and packaging of the original item ordered. Media items (for example, DVDs and CDs) must be unopened and still in their plastic wrap. All defective items will be evaluated upon return. Please do not pack returns in newspaper. We reserve the right to charge a restocking fee when necessary.
Please note that there are some items which cannot be returned under any circumstances. Recorded media such as CDs and DVDs which have been opened, as well as audio downloads, may not be returned. If such an item is defective, it may be exchanged for another copy of the same item. Gospel illusions and gospel illusion instructional materials (including books) also may not be returned. If defective, these items can be exchanged for another copy of the same item. Some items may have special restrictions which can be found in the product description on our website. These terms and conditions are subject to change without notice.
To Return an Item, please call 303-567-8800 for a Return Authorization Number. Please include a copy of our Return Form and reference the return authorization number on all correspondence and on the outside of the package. If you are exchanging an item that is not defective, please include a check or credit card number for the proper shipping amount of the new order. Shipping charges will be paid by Creative Ministry Solutions only if the item is defective. Be sure to explain any defects in detail, and make sure the problem is with the item and not your equipment. All returns must be sent to the physical address below:
Creative Ministry Solutions
20100 E 32nd Pkwy, Suite 185
Aurora, CO 80011
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