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Shipping and Handling Information


Order Total Contiguous 48 States Add U.S. Territories, Alaska, Hawaii, & Canada Add
Up to $15.00 $5.00 $8.00
$15.01 to $40.00 $8.00 $12.00
$40.01 to $70.00 $10.00 $16.00
$70.01 to $100.00 $14.00 $22.00
$100.01 to $200.00 $18.00 $34.00
$200.01 to $400.00 $25.00 $48.00
$400.01 to $600.00 $30.00 $60.00
$600.01 to $800.00 $38.00 See International Shipments
$800.01 to $1,000.00 $45.00 See International Shipments
$1,000.01 and up 7% of product total See International Shipments

International Shipments

Please provide your credit card number and current email address. Accurate shipping charges cannot be determined until your order is boxed and weighed. At that time, we will e-mail you with your choice of shipping options and the respective charges.

Shipping Time

We make every effort to ship each in-stock order within two business days. If you live in the continental United States, most packages will arrive within five to seven business days from the date shipped.

Backorders sometimes occur due to heavy demand or supplier delays. Most backorders ship within two to three weeks of placing the order, but occasionally an item will be delayed longer. You will be notified of any backorders. To save you shipping costs, we will hold your order until all items have come in before shipping it. You may call us to request that in-stock items be shipped ahead.

For international shipments, we cannot predict exact delivery times due to customs inspections and other delays. Your choice of international shipping method will determine the shipping time. Most packages arrive within 15 business days.

Express Shipping

Next-day, second-day, and three-day services are available for an additional shipping fee. Expedited services are not offered online, as we prefer to confirm inventory accuracy when you are in a hurry. Please call (800) 569-4537 before 2:00 pm Mountain Time and place your express order by phone.

Ordering

Online:
Secure ordering by credit card is available 24 hours a day right here on our website. Just click on a category at left to get started, or search for a specific item using our search tool. If you know the product numbers of the items you want, you can also order using the Catalog Express Order button on our homepage.

By Phone:
Please call between 8:00 a.m. - 5:00 p.m. Mon.-Fri. Mountain Time. Please have your credit card ready.

By Mail:
Click here to download an Order Form, or list the items, codes and prices on paper and send to our mailing address. A check/money order (payable to "Creative Ministry Solutions") or credit card number must be included with all mail orders. All checks must be payable in U.S. funds and drawn from a U.S. bank. Please provide a credit card number for international orders, as shipping charges cannot be determined prior to ordering.

Mail order to:
Creative Ministry Solutions
P.O. Box 472258
Aurora, CO 80047

By Fax:
For your convenience, you may fax us your order 24 hours a day when you pay by credit card. Click here to download an Order Form

Payment Options:
We accept Visa, MasterCard, Discover Card, and American Express. Please provide card number, expiration date, cardholder's name, and CID number. We do not bill!

Colorado Residents
Please add 8% sales tax to all orders, or provide a tax-exempt number.

Return Policies

Creative Ministry Solutions allows returns for most items within 30 days of receipt of shipment. Items must be returned within 15 working days of receipt for a full refund (excluding shipping unless item is defective), or within 30 days for an exchange or in-store credit. All returns require a Return Authorization Number (RA#) and must be pre-approved. Items returned without an RA# will be subject to a 15% fee.

All items must be returned in like-new, saleable condition, and include all parts and packaging of the original item ordered. Media items (for example, DVDs and CDs) must be unopened and still in their plastic wrap. All defective items will be evaluated upon return. Please do not pack returns in newspaper. We reserve the right to charge a restocking fee when necessary.

Please note that there are some items which cannot be returned under any circumstances. Recorded media such as CDs and DVDs which have been opened, as well as audio downloads, may not be returned. If such an item is defective, it may be exchanged for another copy of the same item. Gospel illusions and gospel illusion instructional materials (including books) also may not be returned. If defective, these items can be exchanged for another copy of the same item. Some items may have special restrictions which can be found in the product description on our website. These terms and conditions are subject to change without notice.

To Return an Item, please call 303-567-8800 for a Return Authorization Number. Please include a copy of our Return Form and reference the return authorization number on all correspondence and on the outside of the package. If you are exchanging an item that is not defective, please include a check or credit card number for the proper shipping amount of the new order. Shipping charges will be paid by Creative Ministry Solutions only if the item is defective. Be sure to explain any defects in detail, and make sure the problem is with the item and not your equipment. All returns must be sent to the physical address below:

Creative Ministry Solutions
20100 E 32nd Pkwy, Suite 185
Aurora, CO 80011

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