Return Policies

Thank you for shopping at Creative Ministry Solutions!

Please accept our sincere thanks for allowing us to serve you.  We greatly appreciate the fact that you have chosen to do business with us, and in return, we pledge our continuing efforts to offer you the best service possible.  We pride ourselves on providing quality resources at a great value.  Your feedback is appreciated.  If you have any suggestions for us as a result of you customer experience, or if you need further assistance, please call us at 303-567-8800.



Return Policies:

Creative Ministry Solutions allows returns for most items within 30 days of receipt of shipment.  Items must be returned within 15 working days of receipt for a full refund (excluding shipping unless item is defective), or within 30 days for an exchange or in-store credit.  All returns require a return Authorization number and must be pre-approved.  Items retuned without an Authorization will be subject to a 15% fee.



All items must be returned in like-new, saleable condition, and include all parts and packaging of the original item ordered.  Media items (for example, DVDs and CDs) must be unopened and still in their plastic wrap.  All defective items will be evaluated upon return.  Please do not pack returns in newspaper.  We reserve the right to charge a restocking fee when necessary.



Please note that there are some items which cannot be returned under any circumstances.  Recorded media such as CDs and DVDs which have been opened, as well as audio downloads, can not be returned.  If such an item is defective, it may be exchanged for another copy of the same item. Gospel illusions and gospel illusion instructional materials (including books) also may not be returned. If defective, these items can be exchanged for another copy of the same item.  Some items may have special restrictions which can be found in the product description on our website.  These items and conditions are subject to change without notice.



To Return an Item
: please call 303-567-8800 for a return Authorization number.  Please include a copy of the return form below and reference the return authorization number on all correspondence and on the outside of the package.  If you are exchanging an item that is not defective, please include a check or credit card number for the proper shipping amount of the new order.  Shipping charges will be paid by Creative Ministry Solutions only if the item is defective. Be sure to explain any defects in detail, and make sure the problem is with the item and not your equipment.  All returns must be sent to the physical address below.




 

RETURN FORM

 

CUSTOMER #:__________________________________________________________________

ORDER #___________________________________A#_________________________________

ITEM NUMBER(s)________________________________________________________________

DESCRIPTION(S):






 

 

 

Check all that Apply: __________REPLACE__________REFUND__________EXCHANGE 

This Item is being returned because: (Use back of form to give more details, if needed)

_____Wrong Item (explain)                           

_____Duplicate (explain)

_____Didn’t meet my needs explain)         

 _____Defective (Please specify the problem in detail)

_____Other

 

Ship returns to:

Creative Ministry Solutions 

1670 Jasper St., Unit J

Aurora, CO  80011

Questions?  Call 1-800-569-4537 or 303-567-8800


 

 


Let's Talk.

1670 Jasper Street, Unit J
Aurora, CO 80011 USA
Order Line: 800-569-4537
Customer Service: 303-567-8800
Fax: 303-790-2159
customerservices@creativemin.com events@creativemin.com Hours: M-F 8:00 am - 5:00 pm MT
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